Fresh Flower Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Sydenham Hill

At Sydenham Hill Florist, customer satisfaction is our first priority. As a trusted local florist serving both households and businesses in Sydenham Hill and the surrounding community, we pride ourselves on delivering the freshest flowers every time. Our team is dedicated to ensuring your floral arrangements meet the high standards you expect from a Sydenham Hill florist.

Damaged-on-Arrival Policy

We package every bouquet and arrangement with great care. In the rare event your flowers arrive damaged, wilted, or not as described, please notify us within 24 hours of delivery. Damaged-on-arrival claims allow us to resolve any issues promptly and ensure you have the positive experience you deserve.

Freshness Window

Your flowers are guaranteed to be fresh upon arrival. When properly cared for, our arrangements typically remain vibrant for at least five (5) days after delivery. If you believe your flowers did not meet our freshness guarantee during this window, please let us know as soon as possible. The sooner you contact us, the more effectively we can resolve your concerns and uphold our reputation as Sydenham Hill’s premier florist for quality and care.

Refund and Replacement Options

Your peace of mind is important to us. If your order arrives damaged, substandard, or fails to meet our freshness promise, we offer two options for resolution:

• Replacement: We will provide a fresh replacement bouquet or arrangement, delivered at the earliest convenient time.
• Full Refund: If a replacement is not suitable or convenient, we are happy to arrange a full refund for your purchase.

To process any refund or replacement, we may request a photo of the item received and details of your concerns. This helps us continually improve our products and services for all our Sydenham Hill customers.

Complaints Procedure

If you are dissatisfied with any aspect of your order or service, please contact us promptly. Our complaints process is straightforward and designed for your convenience:

1. Let us know about your issue with your order or service, providing relevant details and, where applicable, photographs of the flowers received.
2. Our team will review your message and respond within two working days with a proposed resolution or the next steps.
3. We aim to resolve all complaints as quickly as possible, ensuring you are left satisfied and confident in our customer care.

Why Choose Sydenham Hill Florist?

As a local business, we go above and beyond for our customers, reflecting our genuine commitment to Sydenham Hill residents and businesses. Whether it’s delivering to your home, office, or special event, you can count on a level of freshness and care you won’t find elsewhere. Thank you for choosing Sydenham Hill Florist—we appreciate the opportunity to make every occasion special with our blooms.