Welcome to Sydenham Hill Florist. These Terms & Conditions govern your use of our website for the purchase and delivery of flowers and related products from Sydenham Hill Florist for customers in Sydenham Hill and the surrounding areas. By placing an order with us online, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully prior to making any purchase. If you do not accept these Terms, you must refrain from using our e-commerce services.
These Terms & Conditions apply to all orders made via our website for online flower delivery and related products within Sydenham Hill and surrounding postcode areas. They supersede any previous agreements or communications regarding our services. We reserve the right to amend these Terms at any time. Updated versions will be posted on our website and will take immediate effect for all new orders.
You must be at least 18 years of age to place an order and enter into an agreement with Sydenham Hill Florist. By ordering, you confirm that all details you provide are accurate, true, and up to date, including your payment method, delivery details, and contact information. We reserve the right to reject orders that do not meet our eligibility criteria.
Ordering flowers and gifts with Sydenham Hill Florist online is straightforward:
All orders are subject to acceptance and availability. In certain cases, some flowers or products may be unavailable. If so, we will contact you promptly to offer suitable alternatives or issue a refund.
4.1 Payment Methods: Payment for online flower orders must be made in full at the time of ordering via the payment gateway provided on our website. We accept major credit cards, debit cards, and any other payment options displayed on the site.
4.2 Payment Processing: Payments will be processed at the point of order confirmation. If your payment is declined or not authorised, your order will not be processed, and you will be notified accordingly. All payment details are handled securely, and Sydenham Hill Florist does not store your card information.
4.3 Pricing and VAT: Prices for all products are clearly listed on our website. Prices are shown inclusive of VAT where applicable. Although we endeavour to ensure all pricing is correct, errors may occur. If we discover an error in the price of any item you have ordered, we will inform you promptly and give you the option to either reconfirm your order at the correct price or cancel it for a full refund.
5.1 Your online flower order constitutes an offer to Sydenham Hill Florist to purchase goods. A contract is formed only when you receive confirmation from us in writing (either by email or on the website) that your order has been accepted and will be processed.
5.2 If we are unable to fulfil your order (such as due to product unavailability or delivery restrictions), we reserve the right to refuse or cancel your order and will notify you as soon as possible. A full refund will be issued in such cases.
6.1 Coverage Area: We provide flower delivery across Sydenham Hill and surrounding areas as indicated on the delivery page. Please ensure the delivery postcode is within our service area before placing your order.
6.2 Delivery Times: We aim to deliver as per the date and instructions specified during checkout. While we make every reasonable effort to honour requested dates and times, we cannot guarantee specific delivery times due to operational constraints or external factors such as traffic, weather, or events beyond our control.
6.3 Recipient Availability: It is your responsibility to ensure someone will be available to accept the delivery at the address provided. If no one is present, we may leave the flowers with a neighbour or in a safe place and will notify you accordingly. Alternatively, we may attempt redelivery at our discretion. Additional charges for re-delivery may apply.
6.4 Incorrect Details: Please check delivery details carefully when placing your order. We cannot accept liability for failed or delayed deliveries caused by incorrect or incomplete information.
We strive to provide flowers and arrangements as pictured and described. However, certain flowers are subject to seasonal and market availability. We reserve the right to substitute similar items of equal or greater value and quality if necessary, while maintaining the general style and colour scheme of your selected product. Substitutions will be made with utmost care to ensure your satisfaction as a customer.
8.1 Customer Cancellations:
8.2 Cancellations by Sydenham Hill Florist:
Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if there is a problem with your order (such as damage or incorrect items), you must notify us within 24 hours of receipt. We may require photographs as evidence. If your complaint is upheld, we will offer a replacement or full refund at our discretion. Please refer to our website for more details on returns processes.
10.1 Sydenham Hill Florist accepts no responsibility for any indirect, consequential, or economic losses, loss of profits, or loss of opportunity arising from the use of our website or any failure to deliver ordered goods, except as required by UK law.
10.2 Our liability for any claim in respect to your order, including any delay, non-delivery, or defect, is limited to the value of the goods ordered.
10.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
You agree not to misuse our website or its content. Sydenham Hill Florist reserves the right to restrict or terminate access for users suspected of fraudulent, disruptive, or abusive activity.
All content, images, branding, and design elements are the property of Sydenham Hill Florist or our licensors and may not be copied, reproduced, or distributed without permission.
Your personal data is handled with care and in compliance with current data protection legislation in England and Wales. Please see our Privacy Policy for details on how your information is collected, used, stored, and protected in relation to your online flower delivery orders.
13.1 These Terms & Conditions and any dispute or claim relating to them shall be governed and construed according to the laws of England and Wales.
13.2 Any disputes arising out of or in connection with an order placed with Sydenham Hill Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14.1 If any part of these Terms & Conditions is deemed unenforceable by any court or regulator, the remaining provisions will continue to have full force and effect.
14.2 No third party shall have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
14.3 Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision at any time.
For queries regarding your order, delivery, cancellations, or anything else relating to these Terms & Conditions, please contact us via the details on our website. We recommend keeping a copy of these Terms & Conditions for your records.
Note: These Terms & Conditions apply to customers purchasing flower delivery services online for addresses throughout Sydenham Hill and nearby areas. We thank you for choosing Sydenham Hill Florist for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sydenham Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sydenham Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
